Insurance News Archive
Estate agents forced to redress complaints
Estate agents are being forced to join an independent redress scheme to help deal with consumer complaints.
All estate agents that are members of the National Association of Estate Agents (NAEA) are to be required to join the Ombudsman for Estate Agents (OEA).
The new scheme means that any customers unhappy with the actions of NAEA members will be able to take the matter up with the ombudsman. The OEA will then be able to award compensation up to £25,000.
It is hoped the new scheme will help clear up the negative public image of estate agents and reduce bad practice, as seen on the recent BBC One documentary Whistleblower.
Many estate agents are already part of the OEA scheme, including Hamptons, Haart and Halifax Estate Agents, however, the NAEA's decision to make membership compulsory should boost the power of the ombudsman.
NAEA chief executive Peter Bolton King said: "The fact that independent redress will now extend to private lettings is a significant step towards giving industry experts and consumers more confidence in the profession.
"This is an important move towards improving the industry dramatically and helping to ensure that in future there will be no need for programmes such as BBC One's Whistleblower, as any rogue element will be quickly stamped out."
© Adfero Ltd
05 Apr 2006