Insurance News Archive
Landlord complaints on the up
Complaints about how landlords handle grievances was the biggest source of problems brought to the Housing Ombudsman Service (HOS) over the last year.
For the first time in the HOS's history gripes against landlords were the biggest single source of complaints, as the total number of complaints rose by 13 per cent and the number of investigations was up by 32 per cent.
The ombudsman also reported a significant increase in the number of people contacting the service.
The Housing Ombudsman Dr Mike Biles explained the growth in complaints about landlords was largely due to the growth of the sector.
He added: "It is understandable that tenants will feel frustrated when they identify shortcomings in their landlords' performance and, using the internal procedures to complain, the problems are made worse by the poor administration of the process."
He went on to urge landlords to consider the handling as well as the outcome of complaints.
"Achieving the right balance should help improve landlord-tenant relations through efficient complaint management," Dr Biles said.
01 Aug 2006