Letting agent news

How to reduce complaints in your letting agency

The key to success for your letting agency – or indeed, any business – is keeping your customers happy. Providing a quality service ensures that those customers remain as such, and that you uphold a good reputation.

Two thirds of UK tenants break landlord rules, study finds

Two thirds of UK tenants break landlord rules, study finds when landlords let their properties to tenants, they have to trust that they will follow the rules set out in the tenancy agreement and take good care of their assets.

Redress scheme shake-up: letting agents – are you trading illegally?

On 7 August, in a long-anticipated move, Ombudsman Services: Property withdrew from the housing market. The service offered redress for consumers of property agents, for whom it is a mandatory requirement for legal trade

How to carry out a thorough property inspection

Property inspections are a fundamental part of the UK’s private rental market. They provide both letting agents and landlords with the opportunity to assess how the current tenant is treating their home.

Is the letting fees ban going ahead?

Letting agents are right to feel a little perplexed as to whether the fees ban is actually going ahead or not. This issue has been in the spotlight for some time now, so the team at Stride thought it would be useful to set the record straight.

How will the MEES energy efficiency standard work for heritage properties, asks CLA

With the New Year in sight, the clock has officially started ticking for letting agents and landlords to make sure they’re ready for the government’s minimum efficiency standards (MEES), which are to be introduced from 1 April 2018.

Lettings market blacklist should be made available to public

When certain letting agencies make the headlines for the wrong reasons, a common consequence is for the public to tar others in the sector with the same brush. It’s a shame how the reputation of an entire industry can be impacted by such a small minority.